All payments made to Paye Humanitarian Aid Association via our website, digital platforms, or direct bank accounts constitute voluntary, non-refundable donations intended to support our charitable relief, social assistance, and humanitarian projects in accordance with our charter.
Donation transactions are governed by the donation contract provisions under the Turkish Code of Obligations (Law No. 6098). Since donations do not represent a commercial purchase of goods or services, the standard 14-day statutory right of withdrawal does not apply.
However, to ensure donor satisfaction, maintain transparency, and resolve technical or operational discrepancies, the following principles apply:
1. Duplicate or Erroneous Transactions
- System Errors: If duplicate payments occur due to internet interruptions, system timeouts, or multiple clicks, the surplus amount will be fully refunded once verified by our accounts department.
- Mistaken Amounts: If an unintended higher amount is entered by human error, donors should notify us immediately to initiate a partial or full correction review.
2. Designated & Conditional Donations (Qurban, Water Wells, Shelters)
- Prior to Execution: For projects with specific allocations (e.g., Qurban sacrifice, water well drilling, permanent shelter construction), cancellation requests can only be reviewed before field logistics, animal procurement, or construction works have commenced.
- Post Execution: Once sacrificed, physically constructed, or distributed to beneficiaries (such as food, bread, or direct cash relief), donations cannot be canceled or refunded under legal and ethical principles.
3. Application & Reporting
Donors must notify our administration within 3 business days of the transaction with the following details:
- Donor Full Name
- Transaction Date & Time
- Donation Amount
- First 6 and last 4 digits of the payment card (do not send full card details)
- Transaction / Order Reference Number (if available)
- Email: [email protected]
- Phone / WhatsApp: +90 532 207 72 93
4. Refund Processing & Timelines
- Original Method Only: Approved refunds are credited strictly back to the original funding source (the initial credit/debit card or bank account). Cash refunds to third-party accounts are strictly prohibited for financial compliance.
- Banking Cycles: Our administration issues the bank reversal instruction within 7 business days following approval. Actual posting to card statements depends on interbank clearing cycles (typically 2–14 business days).
5. Cancellations Initiated by the Association
In accordance with financial compliance laws, donations that are untraceable, violate association statutes, or carry anti-money laundering (AML) concerns may be rejected by the board of directors and returned directly to the sender.